World ACD System Markets

Published Date: February 1999 Published By: Frost & Sullivan Page Count: 259 Order Code: R1-1147 $3,450.00   Electronic Access - Single User $4,950.00   Electronic Delivery - Global Site License $3,950.00   Hard Copy Mail Delivery   Questions About This Report E-mail a Colleague Printable Page Fax Your Order Description Table of Contents Similar Products A stronger focus on customer service and the increasing number of smaller call centers are leading to growth in the global automatic call distributor (ACD) system market, especially across North America and Europe. The world ACD market is predominantly controlled by large telecommunications companies that already have strong international operations. Companies that do not successfully address global markets will have difficulty maintaining market share. Users of this Frost & Sullivan report will be better able to gauge their own market position, strengths, weaknesses, and opportunities for the future. Similar Products • Telemarketing Services Published Dec 2008 by First Research, Inc. • Alliance Data Systems Corporation Published Dec 2008 by SGA Lists • Not Your Father's Rolodex, Part 2: CRM Vendors Focused on Institutional Securities Firms Published Dec 2008 by TowerGroup • Not Your Father's Rolodex, Part 1: An Overview of CRM for Institutional Securities Firms Published Dec 2008 by TowerGroup • MarketWatch: Technology Published Dec 2008 by Datamonitor • Salesforce.com - SWOT Analysis Published Dec 2008 by Datamonitor • 2009 Worldwide Telemarketing Services Industry Report Published Dec 2008 by Barnes Reports • North American Contact Center Outsourcing Markets Published Nov 2008 by Frost & Sullivan • CGS: United States Based, with Global Vision Published Nov 2008 by IDC • Worldwide Contact Center Applications 2008 Vendor Profiles: Bringing Business Process to Unified Communications Published Nov 2008 by IDC