It is often thought that the insurance industry is awash in data but has no information. It is sadly true. Lack of actionable information is keeping many carriers at a competitive disadvantage that is threatening their future. To quantify and qualify the magnitude of the problem, TowerGroup conducted interviews with executives in both property and casualty (P&C) and life and annuity (L&A) insurance firms in the United States and Europe. This TowerGroup Research Note presents the findings of the interviews and details the future direction for information management in the insurance industry.