This IDC study evaluates the leading content management and authoring and publishing software vendors in the Americas by eight vertical markets: financial services, manufacturing, retail/wholesale, communications and media, utilities, healthcare, government, and "other" industries.

Noel Stevens, senior analyst, Software Vertical Views, states, "The financial services industry held the largest share of content management and authoring and publishing revenue in 2005 in the eight vertical markets, accounting for over $1.6 billion. Leading firms in the financial services industry include Microsoft, FileNet, Adobe, EMC, IBM, and Docucorp. IDC expects the healthcare industry will show the strongest growth in CRM software over the next five years, at a 17.6% CAGR. Leading vendors in the best position to take advantage of the projected CAGR include EMC, FileNet, IBM, Microsoft, Vignette, Interwoven, Mobius Management Systems, Adobe, Docucorp, and Click Commerce."