This IDC study presents the latest forecast of customer relationship management (CRM) software revenue segmented by 18 vertical markets and 4 company size categories for 2006-2010 in the Americas region.

Noel Stevens, senior analyst, IDC Software Vertical Views, states, "During the five-year forecast period, IDC projects the fastest growth in revenue from CRM software to come from the process manufacturing and communications and media industries in the Americas, which are expected to grow at CAGRs of 10.7% and 8.0%, respectively, over the life of the forecast period. In addition, IDC estimates that the largest share of revenue will come from discrete manufacturing, which was $657 million in 2005."