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Home  > Computers and Information Technology  >  Software  >  CRM & Customer Service

Applying Technology in US Retail Banking Call Centers: "Give Me a Lever Long Enough..."

Published Date: August 2005
Published By: TowerGroup
Page Count: 11
Order Code: R301-920
 
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This TowerGroup Research Note describes the trends in strategies for retail banking call centers based in the United States. The Note focuses on the use of technology to improve customer service, staff effectiveness, and operational costs.
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