| This TowerGroup Research Note investigates the nascent BPO market in the European financial services industry. It analyzes the growing "verticalization" and specialization of BPO across a set of common functions. Furthermore, this Research Note looks at the business drivers for nextgeneration business transformation outsourcing (BTO) and business transformation utility (BTU) models. It also examines current BPO market activity in the European financial services industry, with a focus on the fragmented but maturing provider landscape across horizontal (e.g., HR, finance and accounting) and vertical (e.g., claims processing, fund management, policy administration, mortgage processing) BPO.
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