This Frost & Sullivan research service entitled "Asia Pacific - Building a World Class Government Call Center" provides market revenues and forecasts, revenue forecasts by technology and government's ICRM spending. In this research, Frost & Sullivan's expert analysts thoroughly examine two case studies: Hong Kong Efficiency Unit and Centerlink Australia.

This study highlights the e-government contact center initiatives in the Asia Pacific, as well as the major trends observed in the market. It includes market drivers and forecasts, as well as revenue forecasts by technology and government's ICRM spending.