|
This IDC study represents a comprehensive overview of the market opportunities and forecasts for business process outsourcing (BPO) services in the Asia/Pacific (excluding Japan) or APEJ region. This inaugural Asia/Pacific BPO program covers quantitative and qualitative insights for BPO across horizontal industries in human resources, finance and accounting, training, customer care, and procurement.
This study answers the following questions for service providers:
What is the size of the BPO market across the following countries: Australia, New Zealand, China, India, Korea, Singapore, Hong Kong, Malaysia, Taiwan, Thailand, the Philippines, Indonesia, and the rest of Asia/Pacific?
Where are the opportunities and growth areas that are unique to each APEJ country?
What are the challenges as well as different characteristics of the complex BPO market in APEJ that comprises both semi-mature and maturing markets?
"In the complex APEJ region comprising both mature and developing markets, BPO service providers need to be able to clearly articulate their value proposition that is unique to each varied market," says Conrad Chang, BPO senior analyst, IDC Asia/Pacific.
|
0 items
