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This IDC study represents a comprehensive overview of the market opportunities and forecasts for Human Resources (HR) and Training Business Process Outsourcing (BPO) in the Asia Pacific (excluding Japan) region or APEJ. This inaugural APEJ BPO Program covers quantitative and qualitative insights for HR and Training BPO as well as sub-sections within HR, such as payroll, benefits and staffing.
This report is of value to service providers in answering the following questions:
What is the HR and Training BPO market size for the following countries: Australia, New Zealand, China, India, Korea, Singapore, Hong Kong, Malaysia, Taiwan, Thailand, Philippines, Indonesia and the rest of APEJ?
Where are the opportunities in HR and Training and which markets are growing?
What are the unique characteristics, challenges and issues faced by each varied and unique market in APEJ?
"The adoption of HR BPO varies from semi-mature adopter countries such as Australia to developing countries such as Malaysia. Successful vendors have been able to leverage IT to gain a foothold in the market as much of HR BPO has large IT components built into the projects," says IDC's Asia/Pacific BPO senior analyst Conrad Chang.
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