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This IDC study presents a comprehensive overview of the market opportunities and forecasts for processing service outsourcing in the Asia/Pacific (excluding Japan) or APEJ region. This APEJ processing service update study provides quantitative and qualitative insights for processing services in horizontal segments such as human resources (HR) and finance and accounting as well as verticals such as check, loan, and card processing. This study is of value to service providers (SPs) as it answers the following questions:
What is the size of the processing service outsourcing market in Australia, New Zealand, China, India, Korea, Singapore, Hong Kong, Malaysia, Taiwan, Thailand, the Philippines, Indonesia, and the rest of Asia/Pacific (excluding Japan) or ROAPEJ?
Where can opportunities in the processing service market be found and which markets are growing? Which horizontal and vertical segments are in demand and what has changed?
What are the unique characteristics, challenges, and issues faced by each varied market in APEJ from an SP perspective as well as from an enterprise perspective?
"Processing services are often used by service providers (SPs) as a means to get their feet in the door for outsourcing engagements before embarking on further business process outsourcing (BPO) projects later on after the initial trust and relationships are formed," says Conrad Chang, senior analyst, BPO research, IDC Asia/Pacific.
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