The IDC study presents an analysis of how the business process outsourcing (BPO) market in Australia is evolving. It discusses the current trends and expectations of the end customers and how these trends will impact the spending on BPO services over the forecast period, 2006-2011.

"Outsourcing business processes for companies can generate the desired benefits for organisations if both the SP and the organisation evaluate the process on various parameters like the complexity of the process, interdependence on other functions or processes, and the strategic importance of the process. This evaluation can help define better governance and contract structure. Thus, to improve the odds of a successful outsourcing arrangement, the approach to relationship governance should take into consideration the process dynamics. In other words, the BPO governance structure should be aligned well with the nature of the outsourced process," says Aprajita Sharma, senior analyst, Outsourcing and BPO Research, IDC Australia.