This IDC study presents the Australian business process outsourcing (BPO) market sizing and forecast for the period 2008-2012. It provides vendors and potential vendors of BPO services an understanding of the scale and make-up of the BPO market in Australia.

"The long-term health of the BPO and processing services industry relies on the increasing "industrialisation" of service delivery: the migration of customers to repeatable, scalable, standardised, processing platforms ("process factories") that allow processes to be automated, streamlined, better managed, more easily improved, and distributed across geographies and time zones without significant disruption to customer or supplier," says Aprajita Sharma, research manager, Outsourcing and BPO and IT Services, IDC Australia.