This IDC study provides in-depth profiles of India-based and non?India-based service providers.

"With the outsourcing market continuing to show growth, though modest, a number of offshore vendors are increasing their presence in this market and looking to become more significant players. Offshore is gaining considerable traction and interest in Australia, and it is only a matter of time before it becomes an inevitable megatrend. The Indian and some non-Indian offshore players are aggressively positioning their offerings, not only in terms of cost savings but also process improvements and faster turnaround times," says Aprajita Sharma, senior analyst for Outsourcing and BPO.