This IDC study presents a five-year forecast of the IS outsourcing market within the various verticals and discusses the various trends and factors influencing the buying behaviours within these verticals. It also reinforces the fact that organisations are placing great importance on the vendors' ability to understand their industry domain and solutions in line with their specific business and domain requirements.

"A series of challenges faces executives within IT services organisations. It's a time to question what they believe, a time to doubt what they trust, and no time for mistakes. As IT suppliers transition their respective organisations from product-driven to customer-driven companies, suppliers must question the fundamental models their organisations have operated under for years. One such model is how the company aligns to meet the changing customer demand and needs," says Aprajita Sharma, senior analyst, Outsourcing and BPO, IDC Australia.