Avaya Launches Enterprise-wide Customer Reporting and Analytics Solution (Competitive Intelligence Report)

Published Date: May 2007 Published By: Current Analysis Inc. Page Count: 4 Order Code: R759-6315 $249.00   Online Download   Questions About This Report E-mail a Colleague Printable Page Fax Your Order Description Table of Contents Search Inside this Report Similar Products Avaya launched the long-awaited replacement for CMS, Avaya IQ, a solution for contact centers and enterprise wide reporting and analytics. Long on promise, but short on new functionality Avaya IQ faces a flat adoption curve. Similar Products • Vertical outsourcing trends - winning new business from mature and emerging verticals (Strategic Focus) Published Aug 2008 by Datamonitor • MarketWatch: Technology Published Aug 2008 by Datamonitor • Japan IP Contact Center Systems 2008-2012 Forecast and 2007 Analysis Published Aug 2008 by IDC • UK Call Centres Market Development Published Aug 2008 by Market and Business Development • IT Support, CRM & Data Processing Services - Industry Risk Rating Report Published Jul 2008 by IBISWorld • Telemarketing & Call Centers in the US - Industry Risk Rating Report Published Jul 2008 by IBISWorld • Alliance Data Systems Corporation Published Jul 2008 by SGA Lists • Finding the Performance Payoff in Customer Experience Published Jul 2008 by Aveus, LLC • Targeting Customer Management Services in High-Tech Published Jul 2008 by NelsonHall • GSA Selects Contact Center Providers Identified as Leaders by IDC Published Jun 2008 by IDC