Avaya Partners with Jacada for Agent Process and Desktop Simplification (Competitive Intelligence Report)

Published Date: February 2007 Published By: Current Analysis Inc. Page Count: 4 Order Code: R759-5336 $249.00   Online Download   Questions About This Report E-mail a Colleague Printable Page Fax Your Order Description Table of Contents Search Inside this Report Similar Products Avaya is addressing a largely untapped area for cost reduction in contact centers by partnering with Jacada to offer its customers software and consulting services to simplify agent processes and streamline agent desktops. Similar Products • Telemarketing Services Published Sep 2008 by First Research, Inc. • Enhancing the Customer Experience: CRM in the US Community Bank Market Published Sep 2008 by TowerGroup • North American Mobile CRM Markets - Investment Analysis Published Sep 2008 by Frost & Sullivan • Latin American Contact Center Solutions Markets Published Sep 2008 by Frost & Sullivan • Adoption of Open Source ERM and CRM Software in Asia/Pacific (Excluding Japan) and Providers Analysis Published Sep 2008 by IDC • Contact Center Through the Unified Communications Looking Glass: Blurring Lines Between the Contact Center and the Enterprise Published Sep 2008 by IDC • IDC Small and Medium-Sized Business Market Update: July 2008 Published Sep 2008 by IDC • Best Practices in Sales Performance Improvement: Outsourcing Delivers High-Intensity Leads Published Sep 2008 by IDC • North American Agent Performance Optimization Markets Published Sep 2008 by Frost & Sullivan • Business Trends 2008 - Knowing Your Contact Center Outsourcing Customer (Customer Focus) Published Sep 2008 by Datamonitor