With 3G networks becoming more prevalent throughout the world, the mobile banking downfall created in
2001 and 2002 will be averted as network speeds and tightly designed user interfaces help drive consumer
adoption. Current risks exist as banks determine the costs of rolling out mobile banking and weigh those
against the ability to increase customer stickiness. However, banks are traditionally risk averse and will not rush
products to market after some of the disasters earlier this decade around product launches that failed because
of low consumer acceptance. Learning from previous mobile banking applications, changing consumer
sentiment about mobile commerce initiatives and evolving security concerns, the banks and carriers will be able
to develop a value proposition to effectively market m-banking services as an extension of existing online
banking portals.
|