BPO in European and North American Insurance (Market Focus): Industry Research Report

BPO in European and North American Insurance (Market Focus)

Published Date: April 2006

Published By: Datamonitor

Page Count: 9

Order Code: R313-15724

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Introduction
The insurance sector remains the most open financial services sectors to outsourcing at the business process level. The sector’s use of outsourcing and business process outsourcing (BPO) in particular continues to expand with health insurance and life insurance process outsourcing generating the greatest vendor opportunity.

Scope

The market brief covers the North American and European insurance markets
The primary focus of the brief is business process outsourcing in the life and health insurance lines of business
The brief is backed up by extensive primary research in the insurance industry with 200 insurers interviewed across North America and Europe

Report Highlights
Overall outsourcing budget growth is slowing, but BPO continues to grow.

Healthcare policy admin and claims dominate BPO market, but remains a US opportunity.

L&P policy admin BPO continues rapid growth, but lacks take-up outside UK and US.

Reasons to Purchase

Benefit from large scale primary research in the North American and European insurance industries by understanding you target market
Profit from better understanding where insurers are planning to increase their spending
Understand insurance sector outsourcing BPO attitudes and position to address industry concerns

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