This IDC study examines the U.S. business process outsourcing (BPO) services for the key horizontal functions market, with a focus on identifying vertical market opportunities. The U.S. BPO services functions analyzed in this study will experience strong growth during the forecast period, with select industries exceeding the market average. This will force vendors to understand the market dynamic when preparing growth strategies. In this study, IDC analyzes each of 16 vertical markets, providing market size and growth over the five-year forecast period, a discussion of current trends, and an indication of which trends will drive support and training services adoption in the future.

"Select industries will demonstrate much greater spending than others on BPO services during the forecast period," said Jason Spaulding, research analyst in the Vertical Market Group at IDC. "To capture market share and ensure alignment with industry-specific needs, vendors must understand industry spending priorities and pain points. This document will help vendors understand these industries."