This IDC study examines the U.S. business process outsourcing (BPO) services for the key horizontal functions market, with a focus on identifying vertical market opportunities. The U.S. BPO services functions analyzed in this study will experience strong growth during the forecast period, with select industries exceeding the market average. This will force vendors to understand the market dynamic when preparing growth strategies. In this study, IDC analyzes each of the 17 vertical markets, providing market size and growth over the five-year forecast period, a discussion of current trends, and an indication of which trends will drive BPO services adoption in the future.

"Select industries will provide vendors with excellent opportunities due to their market size," said Jony Moe, a research analyst in the Vertical Markets group at IDC. "There are a few smaller markets, however, that will experience significant growth in the next five years. This document will identify these opportunities for vendors."