Introduction
This brief explores the attitudes of end-users toward outsourcing business processes to outsourcing services vendors. for CRM, finance & accounting, insurance, retail banking, transaction processing, HR, knowledge processes, payments and billing and supply management services. Understanding the end-user opinion is key to success in an increasingly competitive BPO market.
Scope
*Datamonitor's survey of 1,100 IT decision makers highlights attitudes to outsourcing revealing the short, mid and long term opportunity for vendors.
*Covers all key BPO. CRM, F&A, insurance, retail banking, transaction processing, HR, knowledge processes, payments and billing and supply management.
*Survey results are explored by country and by industry vertical revealing specific trends.
Highlights
The focus of this report is highlighting the key trends and attitudes toward outsourcing business processes. Uncovering this information provides vendors with a clear view of the short, mid and long term opportunities in this market.
Reasons to Purchase
*Understand what decision makers are thinking about BPO services.
*Discover who is, and isn't, buying BPO services by country and industry vertical.
*Learn which trends matter and what Datamonitor's advice to vendors is.
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