This IDC study outlines IDC's view of the evolving landscape of technology to support business performance management, highlighting the capabilities that contribute to successful BPM customer experiences and related features and functions that serve as differentiators when a technology strategy to support performance management is being considered. There is a pressing need for organizations to implement strategies to support management and statutory reporting initiatives and information consistency and access across multiple enterprise systems. Organizations must formulate an information management strategy that is the foundation for managing corporate performance, enabling decision support, and meeting statutory requirements. This requires not only performance management applications but also a focus on the information infrastructure, and IDC sees the lines between BPM and BI blurring.

"A BPM strategy supported by technology can move organizations from a historically focused, manually driven reporting process to on-demand analysis and dynamic decision support." - Kathleen Wilhide, research director, Compliance and Business Performance Management Solutions