Today's brokerage new account processes are broken and need to be fixed. Although data has been integrated and applications integrated, business processes remain siloed. Integration of the islands of automation among the disparate lines of business is imperative for future success. The solution required is business process management (BPM). This TowerGroup ViewPoint provides an understanding of the concepts of BPM and shows why the client onboarding process needs it. The pragmatic description will be of use to brokerage firms that have not yet recognized the value of BPM and will give those that have already applied BPM to their processes an opportunity to validate their approach.