This IDC study evaluates the top 10 key horizontal BPO vendors by seven vertical industries: financial services, manufacturing, retail/wholesale, communications and media, utilities, healthcare, and government.

"Vendors with a desire to acquire market share within industry segments must have clear vertical strategies," states Jony Moe, research analyst, IDC Services Vertical Views. "Vendors profiled in this document have achieved success and developed strong positioning within their respective vertical industries."