Business Process Outsourcing: Expanding Horizons in a Shrinking World: Industry

Business Process Outsourcing: Expanding Horizons in a Shrinking World

Published Date: December 2007

Published By: TowerGroup

Page Count: 14

Order Code: R301-1371

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Business process outsourcing (BPO) continues to evolve into a global matrix of services, locations, and providers that extend opportunities for financial services institutions (FSIs) to change and improve operational excellence through access to deeper domain expertise and finer-grained offerings. Large-scale BPO providers have depended on growing contracts with existing customers, a practice that ensures short-term success but is challenged by future Web 2.0 flexibility. Financial services institutions are finding a rapidly expanding set of sourcing options, locations, and structures. However, these will make BPO decisions both more difficult to make and more crucial to get right.

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