CALA: Beyond Mexico (Market Focus): Industry Research Report

CALA: Beyond Mexico (Market Focus)

Published Date: August 2006

Published By: Datamonitor

Page Count: 15

Order Code: R313-16897

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Description

Table of Contents

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Introduction

This brief analyzes CALA in the context of domestic and offshore outsourcing investment.

Scope

The overall state of CALAs outsourcing market with regard to demand, supply and growth;
An analysis of Brazil's capacity for domestic and offshore contact center outsourcing;
An overview of offshoring capabilities in Chile and Argentina;

Highlights

Market size statistics from the three major contact center outsourcing markets in CALA;

Growth rates associated with contact center outsourcing and offshoring in CALA;

Demand statistics indicating from where outsourcing demand will originate from offshore.

Reasons to Purchase

Learn how the CALA contact center industry will grow though 2010;
Understand the evolution of contact center outsourcing in CALA from the perspective of offshore and domestic demand;
Learn about language and commercial trends in each of these market, and how they can affect demand over the coming years.

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