COLT Telecom's pan-European frame relay product is threatening, because the company has a well-rounded and technologically-advanced offer, and it is known to go the extra mile in customer support. This report contains insight and analysis of the product or service strengths and weaknesses, list of buying criteria and how the product or service fares in each category, and a comprehensive table of product or service metrics and specifications. This report is useful for purchasers who need to evaluate products, or as a source of competitive intelligence for vendors.