This IDC study provides our assessment of the 2006 market in Canada for CRM solutions services as well as forecasts for 2006-2010.

"Canada's CRM solution services market is showing steady growth, bolstered by a renewed focus on growth as well as the strong adoption of CRM-related outsourcing," says Nigel Wallis, research manager, Application Services. "However, all good things come to an end, and the emergence of software as a service (SaaS), the strong uptake in customer care BPO, and the maturation of the CRM application market will serve to calm down the IT-focused CRM solution services market by the end of the forecast period."