This IDC study examines the market potential for consumer telephony as provided
by cable MSOs. This study also provides a forecast of the total number of cable
telephone subscribers as well as a breakout by technology. In addition, this
study provides an assessment of the drivers and inhibitors of demand for cable
telephony services as well as actionable advice regarding deployment and
marketing strategies.
"Although features enabled by next-generation technology will differentiate
voice products, voice telephony is a commodity market. For cable MSOs to
develop and take share from incumbent carriers, they must provide superior
customer service at a reasonable price," said Will Stofega, senior analyst with
IDC's Residential Telecommunications Services program.