|
|
Home > Computers and Information Technology > Software > CRM & Customer Service
Call Center Growth Strategies: Vendor Opportunities in North America and Europe
|
| Published Date:
January 2005
Published By:
Business Insights
Page Count:
148
Order Code:
R162-632
|
|
The contact center market has seen little consolidation over the last three years, in comparison to most other technology markets, the market has continued to grow and few vendors have suffered in the way that CRM applications vendors have suffered. ‘Call Center Growth Strategies: Vendor opportunities in North America and Europe’ is a new management report that highlights where profit opportunities exist for call center technology vendors, customer relationship outsourcing providers, CRM and call center hardware and software resellers, consultants and integrators. The global call center market is a diverse market and spending patterns vary widely from region to region. This report details the market by country, call center size and vertical market to allow vendors and resellers to better focus their call center initiatives.
|
Similar Products
• Telemarketing Services
Published Dec 2008 by First Research, Inc.
• Alliance Data Systems Corporation
Published Dec 2008 by SGA Lists
• Not Your Father's Rolodex, Part 2: CRM Vendors Focused on Institutional Securities Firms
Published Dec 2008 by TowerGroup
• Not Your Father's Rolodex, Part 1: An Overview of CRM for Institutional Securities Firms
Published Dec 2008 by TowerGroup
• MarketWatch: Technology
Published Dec 2008 by Datamonitor
• Salesforce.com - SWOT Analysis
Published Dec 2008 by Datamonitor
• 2009 Worldwide Telemarketing Services Industry Report
Published Dec 2008 by Barnes Reports
• North American Contact Center Outsourcing Markets
Published Nov 2008 by Frost & Sullivan
• CGS: United States Based, with Global Vision
Published Nov 2008 by IDC
• Worldwide Contact Center Applications 2008 Vendor Profiles: Bringing Business Process to Unified Communications
Published Nov 2008 by IDC
|
|
|
|
0 items
