U.S. Call Center Software Markets

Published Date: March 1999 Published By: Frost & Sullivan Page Count: 182 Order Code: R1-1159 $2,950.00   Electronic Access - Single User $4,450.00   Electronic Delivery - Global Site License $3,450.00   Hard Copy Mail Delivery   Questions About This Report E-mail a Colleague Printable Page Fax Your Order Description Table of Contents Similar Products All types of call center software are continuing to rapidly gain popularity, including workforce management, sales force automation, customer interaction, CTI-enabling, and call monitoring software. This Frost & Sullivan report covers all of these high-growth market segments, providing the information your company needs to identify and take full advantage of key opportunities. Highlighting marketing and distribution strategies adopted by leading vendors in each product segment, the report presents the market issues, trends, and competitive factors upon which your company's future depends. Similar Products • Telemarketing Services Published Dec 2008 by First Research, Inc. • Alliance Data Systems Corporation Published Dec 2008 by SGA Lists • Not Your Father's Rolodex, Part 2: CRM Vendors Focused on Institutional Securities Firms Published Dec 2008 by TowerGroup • Not Your Father's Rolodex, Part 1: An Overview of CRM for Institutional Securities Firms Published Dec 2008 by TowerGroup • MarketWatch: Technology Published Dec 2008 by Datamonitor • Salesforce.com - SWOT Analysis Published Dec 2008 by Datamonitor • 2009 Worldwide Telemarketing Services Industry Report Published Dec 2008 by Barnes Reports • North American Contact Center Outsourcing Markets Published Nov 2008 by Frost & Sullivan • CGS: United States Based, with Global Vision Published Nov 2008 by IDC • Worldwide Contact Center Applications 2008 Vendor Profiles: Bringing Business Process to Unified Communications Published Nov 2008 by IDC