CallCenterDemo: Witness Lengthens Work Force Optimization Lead with New Release of Impact360 (Show Update)

Published Date: May 2006 Published By: Current Analysis Inc. Page Count: 2 Order Code: R759-3063 $249.00   Online Download   Questions About This Report E-mail a Colleague Printable Page Fax Your Order Description Table of Contents Search Inside this Report Similar Products Witness Systems announced a second version of its work force optimization suite, Impact 360, with additional synergistic cross-suite functionality. Leading the WFO suite market means Witness must do the bulk of the market educating and growing. Similar Products • Telemarketing Services Published Sep 2008 by First Research, Inc. • Enhancing the Customer Experience: CRM in the US Community Bank Market Published Sep 2008 by TowerGroup • Latin American Contact Center Solutions Markets Published Sep 2008 by Frost & Sullivan • North American Mobile CRM Markets - Investment Analysis Published Sep 2008 by Frost & Sullivan • Adoption of Open Source ERM and CRM Software in Asia/Pacific (Excluding Japan) and Providers Analysis Published Sep 2008 by IDC • Contact Center Through the Unified Communications Looking Glass: Blurring Lines Between the Contact Center and the Enterprise Published Sep 2008 by IDC • IDC Small and Medium-Sized Business Market Update: July 2008 Published Sep 2008 by IDC • Best Practices in Sales Performance Improvement: Outsourcing Delivers High-Intensity Leads Published Sep 2008 by IDC • North American Agent Performance Optimization Markets Published Sep 2008 by Frost & Sullivan • Customer Relationship Management Published Sep 2008 by Key Note Publications Ltd