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This study of the Canadian customer relationship management (CRM) solutions services market and the knowledge management (KM) solutions services market presents IDC Canada's preliminary forecast for the period 2004 to 2008 and discusses the key market drivers and trends reshaping these specific segments. Specifically, five-year forecasts are provided for IT consulting, systems integration, network consulting & integration, and custom application development services for both categories.
This report answers three primary questions:
How did the Canadian CRM and KM solution services markets fare in 2003?
What can suppliers in the Canadian CRM and KM solution services markets expect in 2004 and beyond?
What actions does IDC recommend to its clients to successfully compete in the Canadian CRM and KM solution services markets?
"IDC Canada predicts that 2004 will mark the turning point for the Canadian CRM solution services market, with modest growth starting in 2004 and continuing through the near-term future," says Nigel Wallis, Senior Analyst for Professional Services Research at IDC Canada. "While market pressures might be keeping the larger enterprise opportunities at bay, there are unique CRM and KM service opportunities available in the market in 2004 that vendors should be aware of and take into consideration when looking for short-term client penetration opportunities."
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