Canadian service providers have pegged the mid-market (100-499 employees) as an evolving adopter of outsourcing and are reaching into this market with SMB specific offerings to capture that opportunity. But are mid-market firms outsourcing? This report will explore the mid-markets appetite and perceptions regarding outsourcing and the current service providers in Canada.

"Service providers should expect to be challenged from a variety of sources and must gel their offerings and delivery model to meet the needs of mid-market firms." Michael Hyjek, Research Director, Customer Segments, IDC Canada.