This document presents IDC Canada's outlook for outsourcing services in 2004. "The outsourcing services market, including both IT outsourcing and business process outsourcing, is still on the up-swing in Canada despite the effects of changing macroeconomic market conditions. The issues presented in this document, while not exhaustive, are reflective of the broad (and numerous) forces that are shaping the outsourcing services industry," says Jim Westcott, outsourcing analyst.