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Home > Communications > Telecommunications > General Telecom
Carrier Scorecard: US Enterprise Market Wireline Voice and Data Providers (1,000+ Employees)
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| Published Date:
November 2007
Published By:
In-Stat
Page Count:
22
Order Code:
R97-3007
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In-Stat's January 2007 Business Network Telecom Trends Survey questioned over 300 decision-makers from US enterprise firms with 1,000+ employees about their perceptions of seven positive attributes or capabilities that the major telecom providers do or do not possess.
The seven statements regarding the four major telecom providers' (AT&T, Verizon, Sprint, and Qwest) capabilities were as follows:
- Provider is financially stable.
- Provider shows strong support and customer care.
- Provider has high quality products and services.
- Provider has a strong international networking capability.
- Provider has a secure network.
- Provider has products and services to meet future needs.
- Provider is an innovator.
AT&T and Verizon received either the highest or second-highest response rates for all of the positive capabilities included in the survey. As a result, the two companies have set themselves apart as the class of the telecom providers to the enterprise market. Enterprise decision-makers' perceptions of Sprint's and Qwest's capabilities were consistently lower. In Qwest's case especially, perceptions of this company were often significantly lower than perceptions of AT&T's and Verizon's capabilities in this crucial market.
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