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Home > Communications > Telecommunications > General Telecom
Carrier Scorecard: US Small Business Wireline Voice and Data Providers (5 to 99 Employees)
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| Published Date:
December 2007
Published By:
In-Stat
Page Count:
23
Order Code:
R97-3013
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In-Stat's January 2007 Business Network Telecom Trends Survey questioned 314 decision-makers from US small business firms with 5 to 99 employees about their perceptions of seven positive attributes, or capabilities, the major telecom providers do, or do not possess.
The seven statements regarding the four major telecom providers'—AT&T, Verizon, Sprint, and Qwest—capabilities were as follows:
- Provider is financially stable.
- Provider shows strong support and customer care.
- Provider has high quality products and services.
- Provider has a strong international networking capability.
- Provider has a secure network.
- Provider has products and services to meet future needs.
- Provider is an innovator.
AT&T and Verizon received either the highest or second-highest response rates for most of the positive capabilities included in the survey, setting themselves apart as the class of telecom providers to the small business market.
Included in this report are two data points for each of the above seven provider capabilities: A graph representing overall small business decision-makers' responses showing the percentage that agreed with the provider's capability. For example, 70% of all small business respondents agreed that AT&T is financially stable. Also included is similar data broken down into the four small business size-of-business sub-segments that In-Stat covers.
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