The Challenges of Doing Business in Developed Contact Center Markets in Asia-Pacific (Market Focus)

Published Date: December 2007 Published By: Datamonitor Page Count: 15 Order Code: R313-29395 $1,895.00   Online Download $3,790.00   Global Site License   Questions About This Report E-mail a Colleague Printable Page Fax Your Order Description Table of Contents Search Inside this Report Similar Products Introduction The developed countries in the Asia-Pacific (APAC) region have strong economies, a strong technological infrastructure and a growing need to service an ever increasingly sophisticated consumer base. Scope Australia's saturated market has consulting and multi-channel opportunities Vendors need to harness Japan's growth in particular contact center markets to reap rewards Korean investors display conservative buying behaviours despite innovative channel ideas Highlights Australia, Japan and South Korea are fierce, yet vibrant, markets to compete in. After several decades of rapid industrialization recent financial crises in each of these three countries revealed economic deficiencies that have largely been corrected. Datamonitor asserts that vendors in Korea should create mindshare with other technology vendors and service providers; by creating brand equity the products are seen as reliable and dependable in the Korean market. Reasons to Purchase Identify and assess the existing and emerging opportunities in the developed APAC countries Identify and understand the key market drivers and inhibitors in the developed APAC countries. Similar Products • Alliance Data Systems Corporation Published Jul 2008 by SGA Lists • MarketWatch: Technology Published Jul 2008 by Datamonitor • North American Hosted Contact Center Markets Published Jun 2008 by Frost & Sullivan • Information/Data Management Software Market 2007-2010 Published Jun 2008 by Infiniti Research Limited • Telemarketing Services Published Jun 2008 by First Research, Inc. • IT Support, CRM & Data Processing Services - Industry Market Research Report Published Jun 2008 by IBISWorld • CRM Market 2007-2010 Published Jun 2008 by Infiniti Research Limited • Telemarketing & Call Centers in the US - Industry Market Research Report Published Jun 2008 by IBISWorld • Oracle Showcases "Power of the Portfolio" in EMEA Published Jun 2008 by IDC • Worldwide and U.S. Customer Care BPO Services 2008-2012 Forecast and Analysis Published Jun 2008 by IDC