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Home > Computers and Information Technology > IT Administration & Services > Outsourcing
Chile IT Infrastructure Outsourcing Services Markets
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| Published Date:
July 2007
Published By:
Frost & Sullivan
Page Count:
37
Order Code:
R1-5956
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Research Overview
This Frost & Sullivan research service titled Chile IT Infrastructure Outsourcing Services Markets provides an overview of the IT infrastructure outsourcing landscape in Chile, with revenues and forecasts for the country, along with a complete analysis of key market drivers, restraints, and trends. In this research service, Frost & Sullivan's expert analysts thoroughly examine the following markets: co-location, dedicated hosting, storage, disaster recovery, and network management.
Market Sectors
Expert Frost & Sullivan analysts thoroughly examine the following market sectors in this research:
- Co-location
- Dedicated Hosting
- Storage
- Disaster Recovery
- Network Management
Market Overview
Service Providers Leverage High Awareness Levels to Provide Complete IT Infrastructure Outsourcing Solutions
The Chilean IT infrastructure outsourcing services market is relatively mature compared to other countries in South America, both in terms of awareness and adoption. Chilean companies have high awareness about the benefits of IT outsourcing such as fixed costs, better infrastructure, beneficial investment-cost ratio, specialized personnel, and up-to-date solutions. Customers and potential clients are knowledgeable and demand top-quality services, robust service level agreements (SLAs), and complex solutions. Service providers have capitalized on this enhanced awareness by providing more complete solutions, integrating various technologies and services. Local providers are virtually at par with global and international companies, having developed attractive and reliable solutions.
Service providers have primarily been focusing on large enterprises, whose needs range from simple and basic solutions to more complex ones. Penetrating the small and medium businesses (SMBs) presents more of a challenge due to the lack of a specialized offer and the high prices of solutions. This prevents SMBs from entering the high-margin solutions segment, which can increase the growth rates of service providers. Customers value quality of service and trustworthiness when selecting an outsourcing provider, especially in terms of the company’s reliability, success ratio, and warranties. Providers must have these key attributes to increase market opportunities, particularly since many companies are still reluctant to depend on a third-party provider for their IT infrastructure needs.
Market Continues to Provide Growth Opportunities Despite Relative Maturity
Despite being a mature market, opportunities for expansion still exist among large companies, especially those that had invested earlier in proprietary hardware and software and now need to upgrade their IT infrastructure. The Chilean Government is also doing its bit to promote the outsourcing trend by granting benefits such as special loan rates and lower taxes on investments to both providers and clients of IT infrastructure outsourcing services. With outsourcing contracts becoming long-term contracts, clients need to be convinced about providers’ reliability, as this will foster loyalty and help build stronger relationships. This, in turn, can open up new growth avenues for providers in terms of developing more customized services to address specific needs of clients.
Global service providers as well as large local companies are leveraging full infrastructure outsourcing contracts, focusing on integrated solutions and advanced services. These companies aim to position themselves as complete providers offering IT outsourcing supported by exceptional services, rather than mere equipment or infrastructure providers. This type of outsourcing is appealing to large companies that want to minimize the complexities of having several providers and gain economies of scale. Local providers are able to compete alongside global companies, as they possess the experience that allows them to offer comprehensive and consistent solutions to both the corporate and SMB segments.
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