This IDC study assesses China's hardware support and maintenance service market in 2003 and offers IDC's forecast from 2004 to 2008. In addition, this study analyzes the market opportunities in China by vertical industry and region. An overview of the top 10 hardware support service providers is also provided in the competitive landscape section. This study makes predictions about the future of the hardware support services market and outlines ways by which vendors and service firms can capitalize on opportunities in the market.

"System support is a mature market and is gradually moving away from simple break-fix maintenance to more of a solution approach in which all systems are tightly integrated and supported together," says Grace Han, team leader and senior analyst, Software and Services, IDC China.