This IDC study analyzes the China hardware support services market in 2008 and presents IDC's market forecasts from 2009 to 2013. In addition, it identifies market dynamics and trends in the country. An overview of the competitive landscape is also provided, as well as recommended strategies for SPs.

"Customers are increasingly adopting the service concept and have become more used to selecting different service mixes to suit their existing IT environments. Mission-critical support and extended warranty services were well-received by customers in 2008," says Gloria Li, senior analyst, Software and Services Research, IDC China.