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This IDC study presents a five-year forecast for the U.S. claims process outsourcing services market. The document looks at claims process outsourcing in three core industries: commercial healthcare, government healthcare, and insurance. The purpose of this document is to analyze the trends and events influencing opportunities in the claims process outsourcing market, quantify their impact on the five-year forecast, and identify future growth areas within each core industry segment.
The document answers the following questions:
What are the key buyer and vendor trends within each industry segment, and what impact will they have on the market forecasts?
What are the key growth areas and opportunities to expect in each industry segment for 2004 and beyond?
What can vendors do to position effectively to tap these opportunities?
"Despite being a relatively mature market, new growth opportunities are beginning to emerge in the claims process outsourcing market. Though the rewards are potentially substantial, the path to success in the claims process outsourcing market will be fraught with challenges, necessitating focus and long-term commitment on the part of service providers," said Romala Ravi, program manager, BPO Services.
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