Clarifying Contact Center Channels to Market for Success (Review Report): Industry

Clarifying Contact Center Channels to Market for Success (Review Report)

Published Date: December 2006

Published By: Datamonitor

Page Count: 56

Order Code: R313-18814

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Description

Table of Contents

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Introduction

Vendors are trying to determine the optimum mix of direct and indirect channels in both developed and developing markets. Meanwhile, growth in managed and hosted services is creating a whole new range of business models, partners and competitors.

Scope

*Alternative Hosted US Contact Center Providers (Strategy Focus)
*How to price contact center solutions (Strategy Focus)
*Solutions Providers a proactive channel to market for contact centers (Strategy Focus)
*Global Hosted Contact Centers Update (Market Focus)

Highlights

This report combines all four briefs from the contact center and technologies theme for Q4 2006. The theme looks at the core go to market drivers within the contact center industry.

It identifies the markets that are the fastest growing, how particular pricing methodologies affect go-to-market strategies, how vendors and service providers are re-inventing themselves, and what the key factors in the next phase of hosted contact centers.

Reasons to Purchase

*Discover the impact of different pricing methodologies, as price is seen as the main factor in a contact centre's decision to purchase technology.
*Understand the evolving role of solutions providers and vendors, and how this development can influence a relationship.
*Discover what are the catalysts that will drive the second wave of hosted contact center growth.

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