The collaboration software market continues to mature. The large vendors continue to enhance their products, adding new features and functions. Of the few remaining independents, some are steadily acquiring a solid customer base, but many are contracting and becoming even more specialised, often moving into a single vertical market niche.
We will continue to see the adoption of innovative point solutions. However, many user organisations are likely to absorb these into, or replace them by, more complete collaboration suites from the bigger vendors. Existing vendors are developing suites that deliver more flexible and better-integrated collaboration services. All players need to adapt quickly to changes in the overall technical environment, particularly with the emergence of web services-based architecture for application integration, and the gradual realisation of the wireless enterprise concept.
The goal for collaboration vendors is to be able to offer an adaptable set of collaboration tools that can be ‘picked and mixed’ by users and that are underpinned by a secure, scalable architecture and a common knowledge repository.
|
0 items
