Since the Telecommunications Act of 1996 lowered industry barriers, smaller carriers have increasingly usurped market share from traditional carriers. New technologies such as Voice-over IP (VoIP) and wireless services are allowing companies to gain market share by offering advanced products, reduced connection fees, and lower per-minute charges than public switched telephone networks (PSTNs).

This Frost & Sullivan research analyzes the U.S. markets for residential local and long distance voice services. It includes expert assessments of PSTN and VoIP segments. By tracking emerging technology trends, highlighting competitive challenges, and presenting accurate revenue forecasts, this study gives its users an essential tool for succeeding in the industry.

Bundling Local, Long Distance, and Enhanced Services Could Win More Customers

"Bundling long distance with local access service will give a carrier significant advantages over many of its competitors," says the study's analyst. Acting as both an interexchange carrier and competitive local exchange carrier can reduce access charges for line usage and ultimately increase profit margins on each call.

Meanwhile, at least one leading participant is seeking to package unlimited Internet access with long distance services to expand its customer base. As the author writes, "Carriers that offer long distance service without other products will be at a severe disadvantage when luring subscribers from existing carriers." This study surveys the competitive landscape and highlights winning strategies, helping you develop an effective business plan.

Major Participants Move Toward Mergers and Acquisitions

"Mergers and acquisitions will continue to define the PSTN market in the future," says the analyst. Smaller firms that can no longer handle the price constraints will be bought by larger companies that have the necessary resources to properly serve new customers. Other firms will turn to mergers to diversify product offerings and strengthen competitive advantages. Companies with low network capabilities will try to merge with carriers that have a strong infrastructure. "Consolidation will be a viable method of survival for PSTN carriers throughout the forecast period," says the analyst. This study tracks key competitive trends, allowing your company a privileged view of the industry's future.