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Home  > Computers and Information Technology  >  Software  >  CRM & Customer Service

Contact Center Performance Analytics - Market Insight

Published Date: August 2006
Published By: Frost & Sullivan
Order Code: R1-5391
 
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DescriptionTable of ContentsSimilar
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Performance analytics are significant contributors to contact center performance improvements. This market insight discusses four approaches for performance improvement, namely, Performance Management, Speech Analytics, Operational Analytics, and Self-Service Analytics. It also provides an overview of the vendor marketplace and the products offered.
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