Contact Center Markets and Technologies Databook for China: Industry Research Report

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Contact Center Markets and Technologies Databook for China

Published Date: November 2007

Published By: Datamonitor

Page Count: 60

Order Code: R313-27726

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Description

Table of Contents

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Introduction

A statistical overview of technology deployments in contact centers

Scope

An overview of contact center technology trends in China Broken down by 12 different verticals across five different sizebands

Highlights

Statistical overviews of trends in contact center demand for in-house and outsourced agent positions in different vertical markets.

Reasons to Purchase

Determine rates of growth in emerging and mature vertical markets Understand new market opportunities in China

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