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Home  > Computers and Information Technology  >  Software  >  CRM & Customer Service

Contact Center Markets and Technologies Databook for Brazil


Published Date: February 2008
Published By: Datamonitor
Page Count: 61
Order Code: R313-30998
 
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Introduction

A statistical overview of technology deployments in contact centers

Scope

An overview of contact center technology trends in Brazil Broken down by 12 different verticals across five different sizebands

Highlights

Statistical overviews of trends in contact center demand for in-house and outsourced agent positions in different vertical markets.

Reasons to Purchase

Learn about the key contact center technology trends in Brazil Determine rates of growth in emerging and mature vertical markets Understand new market opportunities in Brazil.

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