|
|
Home > Computers and Information Technology > Software > CRM & Customer Service
Contact Centers in Malaysia (Databook)
|
| Published Date:
July 2006
Published By:
Datamonitor
Page Count:
53
Order Code:
R313-16448
|
|
|
|
Introduction
The databook is a detailed information resource covering current and forecast contact center market data. The market is sized both in terms of agent positions and technology spending, and the data is segmented by vertical market, in-house/outsourced, size-band, type of technology, IP/TDM, and hosted/CPE.
Scope
All market forecasts are from 2004 to 2009 inclusive.All agent position and technology spending data is segmented by size-band and vertical market.Spending data for inbound routing hardware and software, outbound, workforce management, quality monitoring, agent analytics and eLearning.
Highlights
The expansion in demand for products and services in Asia, Eastern Europe, Latin America, the Middle East and Africa, combined with the increase in offshoring, will lead to the creation of four times as many new agent positions in developing markets over the next four years as in developed markets.
Vendors will need to carefully target resources by country and vertical market in order to generate profitable revenue growth.
Reasons to Purchase
Gain insight into key contact center growth patterns.Understand evolving contact center technology investment and adoption.Identify the fastest growing vertical markets for contact center technology and services.
|
Similar Products
• Telemarketing Services
Published Sep 2008 by First Research, Inc.
• Enhancing the Customer Experience: CRM in the US Community Bank Market
Published Sep 2008 by TowerGroup
• Contact Center Investments in Developed Markets (Business Trends)
Published Sep 2008 by Datamonitor
• North American Mobile CRM Markets - Investment Analysis
Published Sep 2008 by Frost & Sullivan
• Latin American Contact Center Solutions Markets
Published Sep 2008 by Frost & Sullivan
• MarketWatch: Technology
Published Sep 2008 by Datamonitor
• On-Demand CRM: Global Market Forecast Model 2007-2013 (Interactive Model)
Published Sep 2008 by Datamonitor
• The 2009-2014 World Outlook for Customer Data Integration (CDI) Software
Published Sep 2008 by Icon Group International, Inc.
• The 2009-2014 World Outlook for Contact Centres
Published Sep 2008 by Icon Group International, Inc.
• Adoption of Open Source ERM and CRM Software in Asia/Pacific (Excluding Japan) and Providers Analysis
Published Sep 2008 by IDC
|
|
|
|
0 items
