Industry Research Reports and Market Analysis at MindBranch.com Research Index | Publishers | My Account | Contact Us | About MindBranch
Welcome Guest  (Login/Register) |  0 items
  
Advanced Search > | Tips >
Contact a
Research Assistant
US 800-774-4410
or +1-240-747-3094
Search Assistance >

Home  > Computers and Information Technology  >  Software  >  CRM & Customer Service

Contact center outsourcing functionality - trends to 2012 (Databook)

Published Date: June 2007
Published By: Datamonitor
Page Count: 43
Order Code: R313-23884
 
Questions About This Report
E-mail a Colleague
Printable Page
Fax Your Order
DescriptionTable of ContentsSearch Inside
this Report		Similar
Products

Introduction

A quantitative look at the future of horizontal functions in outsourced contact centers, this databook identifies current and projected market sizes for principal offshore and domestic locations.

Scope

  • The size of the horizontal outsourced contact center function market in North America by country
  • The size of the horizontal outsourced contact center function market in EMEA by major location
  • The size of the horizontal outsourced contact center function market in APAC by major location
  • The size of the horizontal outsourced contact center function market in CALA by major location


    • Highlights

    The size of the current outsourced contact center function market by country and by region

    Projections of the expected market size for outsourced functions across regions and countries

    Market splits by region / country between customer service, marketing & sales, technical support and business-to-employee care (B2E)

    Reasons to Purchase

  • Understand the size of the current outsourced horizontal contact center market
  • Learn how this market will grow and gain insight into how to profit from expected market opportunities
  • Comprehend the varying rates of growth among the four elements that comprise outsourced contact center horizontal functionality
    		•
    Similar Products
    • Telemarketing Services
    Published Sep 2008 by First Research, Inc.

    • Enhancing the Customer Experience: CRM in the US Community Bank Market
    Published Sep 2008 by TowerGroup

    • North American Mobile CRM Markets - Investment Analysis
    Published Sep 2008 by Frost & Sullivan

    • Latin American Contact Center Solutions Markets
    Published Sep 2008 by Frost & Sullivan

    • Adoption of Open Source ERM and CRM Software in Asia/Pacific (Excluding Japan) and Providers Analysis
    Published Sep 2008 by IDC

    • Contact Center Through the Unified Communications Looking Glass: Blurring Lines Between the Contact Center and the Enterprise
    Published Sep 2008 by IDC

    • IDC Small and Medium-Sized Business Market Update: July 2008
    Published Sep 2008 by IDC

    • Best Practices in Sales Performance Improvement: Outsourcing Delivers High-Intensity Leads
    Published Sep 2008 by IDC

    • North American Agent Performance Optimization Markets
    Published Sep 2008 by Frost & Sullivan

    • Business Trends 2008 - Knowing Your Contact Center Outsourcing Customer (Customer Focus)
    Published Sep 2008 by Datamonitor



     

    Privacy Policy | Terms & Conditions | Site Map | Return Policy | Help FAQs
    Copyright © 1999-2008, All Rights Reserved, MindBranch.com
    Trust-e Logo
    		Phone: 800-774-4410 (US) or +1-240-747-3094 (Int'l)
    Hours: 7:00 a.m. to 7:00 p.m. EST Monday through Friday
    Email: support@mindbranch.com